Please read the following:
By using this website thehuggshop.co.uk and purchasing products or services on it, you agree to abide by these Terms & Conditions.
By using this website and placing an order at CiiTECH Ltd you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.
If paying by credit or debit card we process payment once we have shipped the product. When paying by credit card we use 3D secure which is mandatory on all transactions via our merchant services provider Worldnet.
The warranty period is 12 months from shipping or until the “best before” date is reached if this is within the 12 month period.
We aim to dispatch all orders received by 12pm the same day Monday to Friday. Subject to items being in stock.
Once an order has been dispatched you may return the goods within 30 days of receipt. Products must be unused, unopened with any seals intact. If an item has been used/opened we cannot accept a return due to potential contamination of the product.
To cancel or return goods please contact us via email quoting your order number.
All products on our website are legal and only shipped to the United Kingdom & European Union.
We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at thehuggshop.co.uk you accept all responsibilities regarding the legality of the products that will be shipped to you.
CiiTECH Ltd makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by CiiTECH Ltd, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. CiiTECH Ltd does not guarantee that any information on this website or supplied printed material is up-to-date or accurate.
You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from The Hugg Co Ltd, CiiTECH, its owners, agents, and employees cannot be held responsible for the actions of its customers.
Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.
All graphics on this site are for illustration purposes only. We reserve the right to change branding / packaging without notice. All illustrations, pictures, design, text, and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of CiiTECH Ltd.
REFUNDS & RETURNS
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product. Once received a refund will be issued within 5 UK business days.
All returns must be sent via tracked & signed delivery to the below address. Please ensure you include your name and order number. Once sent kindly email the tracking number to email@example.com.
Return address: Ciitech LTD, James and James Fulfilment, Liliput Road, Brackmills, Northampton, NN4 7DT, UK
Please refer to ‘best before’ dates on product packaging to determine product life. Our tincture products usually have a 2 year shelf life while oil based will carry a minimum of 12 months from production.
Please send returned items and correspondence to our UK head office:
PO BOX 70518
The Brentano Suite, Prospect House, 2 Athenaeum Road, London, United Kingdom, N20 9AE
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